Refund and Returns Policy
At CELEBSLEATHER, we prioritize your satisfaction with your purchase. Therefore, we have designed a flexible and hassle-free Refund and Returns policy to ensure you have a stress-free shopping experience.
Returns and Exchanges:
You can request a refund or exchange within 30 days of the delivery date if you are not fully satisfied with your purchase. To qualify for a return or exchange, the item must be in its original condition, unworn, and with all tags attached. Please contact us at (admin@celebsleather.com) with your order number and reason for return/exchange to initiate the process. Our customer service team will guide you through the next steps.
Refunds:
Once we receive and inspect your Refund and Returns request, we will send you an email regarding its status. If your refund is approved, we will automatically credit the amount to your original payment method. Please allow some time for your bank or credit card company to process the refund.
Shipping:
You are responsible for all shipping costs associated with returning or exchanging an item. For items valued over $150, we recommend using a trackable shipping service or purchasing shipping insurance. If your item arrives damaged or defective, please contact our customer support team immediately for assistance. We will provide you with a prepaid shipping label and work with you to replace the item promptly. For exchanges due to size or color preferences, please reach out to us within 14 days of receiving your order. Note that all items must be returned in their original packaging and unused. We reserve the right to deny refund or exchange requests if the item shows signs of wear or damage. If you have any questions about our return or exchange policy, feel free to contact us. Our dedicated customer service team is available to assist you at any time.